Cancel before dispatch
Changed your mind before your order has left us? Get in touch with your order number and we'll cancel it and issue a full refund.
Returns & Refunds
Changed your mind or received something that isn't right? Here's how to cancel, return or get a faulty item sorted.
Return unused items within 30 days of delivery.
Cancel before dispatch for a full refund.
Free replacement parts sent straight to your door.
We arrange the courier, weekdays 8am–6pm.
Carefully pack your item in its original packaging, making sure all parts and accessories are included.
Secure the box with packing tape so it’s ready for collection. Items that aren’t securely packed may be refused by the courier.
On the agreed collection day, someone needs to be at the address between 8am and 6pm to hand over the parcel.
If you've changed your mind, the following fees apply and will be deducted from your refund.
| Fee | Small items | Furniture & Mattresses |
|---|---|---|
| Collection | £10.00 | £30.00 |
| Restocking | £5.00 | £10.00 |
Small Items include cot bedding, baby nests, baby blankets, bamboo muslins and baby accessories.
All other products fall under Furniture & Mattresses.
Simply contact us with your order details and collection information. We'll arrange the return for you. Return fees apply as outlined in the table above.
Unused, with no signs of assembly, in its original packaging and securely packed to prevent damage during transit.
You can choose your preferred collection date, but not a specific time. Collections take place on weekdays between 8am and 6pm, so someone must be available at the address during this period.
Once your return has been received, we'll process your refund. Funds usually appear in your account within 2–5 working days, although this may take longer depending on your original payment method and provider.
We don't accept returns more than 30 days after delivery, except where required by law. For faulty items reported after this period, please visit our Warranty & Parts page for repair and replacement options.